SERVICE CALL MANAGEMENT SYSTEM

A call center is more than just hiring workers to operate as agents and providing them with telephones. It is necessary for all businesses to have a seamless call center operation. Reliable modern technology is required to easily monitor, track, manage and route phone calls to your clients to engage them.

BENEFITS OF CHOOSING UMANG

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Excellent programmers who are proficient in service solutions

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Outstanding technical support

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We use the latest tools and technologies

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Customer satisfaction is our prime motto

We at UMANG provide you with an opportunity to make your business processes easy and handle all inbound and outbound calls quickly and conveniently.

SERVICE CALL MANAGEMENT FEATURES

Software helps you to synchronize the process of tracking. managing and routing incoming and outgoing telephone calls as well as route calls to the most appropriate agent. It also facilitates call monitoring and recording services for the purpose of quality assurance. It offers scripts to agents to improve productivity, customer service as well as boost efficiency and provide improved reporting features for management.


Software also enables the agents to access, collect and exchange information instantaneously in order to provide a smooth transition among agents, thus dropping client wait times. Amazing software provides business managers with all the necessary details they require for creating strategic plans and making important decisions. Some of the reporting features that call software assists the management with include up sell rates, revenue per call, case times, case categories, and the ability to evaluate call volume.


Software allows employees across various departments to share and communicate correct information about clients through updates which makes the internal process easy. It also comes with impassable security features that keep both client and company data completely safe within the cloud backup.


Software system helps boost overall productivity and enables telephone calls to be handled in an efficient manner.

HIGHLIGHTS OF UMANG

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highlights

Received 100% Export Oriented Unit (EOU) status from Software Technology Parks of India (STPI).

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highlights

UMANG is an ISO 9001-2015 Quality Certified Company.

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Honoured with ‘Indian Leadership Award for Industrial Development’ by All India Achievers Foundation in March 2013.

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highlights

Silicon India recognised UMANG as ‘Company of the Month’ in June 2016.

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highlights

Bagged ‘Customer Centric Company of the Year’, a national level award by ASSOCHAM and GCCI in July 2016.

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highlights

Business Goa recognised UMANG as ‘Infotech Company of the Year’ in June 2017.

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Recognized as one of the Most promising Application Re-Engineering Company by CIO Review – May 2018.

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highlights

UMANG has collaborations and strategic partners in United States of America, United Kingdom and Australia.

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Received 100% Export Oriented Unit (EOU) status from Software Technology Parks of India (STPI).

icon

UMANG is an ISO 9001-2015 Quality Certified Company.

icon

Honoured with ‘Indian Leadership Award for Industrial Development’ by All India Achievers Foundation in March 2013.

icon

Silicon India recognised UMANG as ‘Company of the Month’ in June 2016.

icon

Bagged ‘Customer Centric Company of the Year’, a national level award by ASSOCHAM and GCCI in July 2016.

icon

Business Goa recognised UMANG as ‘Infotect Company of the Year’ in June 2017.

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Recognized as one of the Most promising Application Re-Engineering Company by CIO Review – May 2018.

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UMANG has collaborations and strategic partners in United States of America, United Kingdom and Australia.